Professional Indemnity Insurance for Mortgage Credit Intermediaries

Mandatory Protection in Compliance with Portuguese Law

The credit intermediation sector is under increasingly strict regulation by the Bank of Portugal, and is now subject to mandatory insurance due to the many risks and unforeseen situations that can arise. It is essential for professionals in this field to be financially and legally protected against potential claims.

With extensive experience insuring professional liability across various industries, we offer a policy that fully complies with legal requirements for this profession, as defined in Decree-Law No. 81-C/2017 and Ministerial Order No. 385-E/2017.

Who is it for?
Individual or corporate Mortgage Credit Intermediaries (Intermediários de Crédito para Imóveis de Habitação).

What sets our policy apart:

• Coverage for negligent errors or omissions

• Protection against claims involving misuse of third-party confidential information

• Full legal defence costs covered

Real-Life Scenarios

📄 A credit intermediary made a mistake when explaining the content of the Standardised Information Sheet (FIN) during a mortgage presentation. Although the client signed the documents, they later filed a complaint, claiming they had not fully understood the loan conditions once repayments began.

💬 In another case, despite the intermediary’s care and diligence in explaining the credit terms, the client later alleged that not all conditions were communicated clearly. Even in the absence of fault, the intermediary became the subject of a formal complaint.